![]() The process should be just, fair, and allow the arbitrator to award you the same outcome you could get in the courtroom, an award which is a legally binding decision.Īrbitration Gives You Leverage Against Brinks Home SecurityĪs soon as you notify Brinks Home Security that you are considering arbitration, they suddenly become aware of the fact that their costs might be going up.An alternative to arbitration, which takes the form of small claims court and, in some cases, mediation, has to be available to you, if you choose it.The transparency standard means the arbitration agreements have to be clear, easy to understand, and include all the necessary information and provide you and the other party with the ability to hire representation.A reasonable standard is applied, and this means you all get access to all of the pertinent information, they have to schedule a good time for the hearing, pick a good location, and provide it at an affordable cost.The process needs to be fundamentally fair for everyone involved, yourself included, and that means everyone should have a fair appointment of an impartial, competent, and qualified arbitrator who conducts fair hearings.Arbitration is Fair, Just, Reasonable, and TransparentĪrbitrations handled by the American Arbitration Association® is an option which complies with the Statement of Principles of the Consumer Due Process Protocol, which means: That arbitrator looks at the facts from both sides and then makes a binding decision. It works very well in your favor in that it takes the control of the outcome away from the company and puts it in the hands of a neutral, impartial third party. Thankfully arbitration is a wonderful way to receive a satisfactory solution to your problem with Brinks Home Security, without having to sue them. This just means that you’re not allowed to take them to court when something goes wrong.įor many of us there may be limited options in terms of which security providers are available in our area which means we have to work with companies even if we know they are unresponsive or have customer service Issues. Many service providers like this will include in their contract something that’s called forced arbitration clauses. So what can you do at this stage other than feel like someone who is taken advantage of? Use Arbitration to Settle Your Complaint with Brinks Home Securityĭoing business with Brinks Home Security can make you feel rather powerless if something goes wrong because of how large the corporation is. What’s worse is when they tell you that don’t make things right but then they don’t follow through. Asking to speak with someone who has Authority at the corporate level usually takes too long or gets ignored entirely. ![]() Email complaints seem to go into a black hole with next to no evidence that they were received and even if they were, it’s nothing but an inadequate response. Phone calls with employees who don’t have any power end up wasting your time. And sometimes you’re under contract with the company for the Home Security Services they provide so if you don’t pay the bill, even if it’s wrong, they will cut off your service or charge you additional fees. ![]() This is especially true if they’ve made a mistake that cost you money. It can sometimes feel like you are David trying to fight Goliath when taking on as large a corporation as Brinks Home Security, especially when they don’t live up to their promises. ![]()
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